SHIPPING POLICY
Thank you for choosing to shop at www.fortune91.com (“the Website”). This Shipping Policy explains our shipping practices and procedures. Please read this policy carefully before making a purchase. If you have any questions or concerns, feel free to contact us.
1. Order Processing
1.1 Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. This email confirms that we have received your order, and it is being processed.
1.2 Order Verification: Sometimes, we may need to verify your order details or contact you to obtain additional information. We reserve the right to request verification before processing and shipping your order.
2. Shipping Methods and Delivery
2.1 Shipping Methods: We offer various shipping methods to accommodate different locations and delivery preferences. The available shipping options will be presented to you during the checkout process.
2.2 Shipping Costs: Shipping costs are calculated based on the selected shipping method, the destination, and the weight or dimensions of the package. The applicable shipping charges will be displayed at checkout.
2.3 Delivery Timeframes: The estimated delivery timeframes are provided as guidelines and are not guaranteed. With standard shipping, you can typically expect your order to be delivered within 3 to 7 business days. However, please note that this is an estimate and actual delivery times may vary. Delivery times may vary depending on the shipping method chosen, the destination, and any unforeseen circumstances that may arise during transit. We will make reasonable efforts to deliver your order within the estimated timeframe.
3. Order Tracking
3.1 Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment through the designated shipping carrier’s website.
3.2 Tracking Updates: Please note that tracking information may take some time to update after your package has been shipped. If there are any significant delays or issues with the delivery of your order, we will do our best to notify you promptly.
4. International Shipping
4.1 Not available.
5. Shipping Restrictions
5.1 Restricted Items: Certain products may be subject to shipping restrictions due to legal or safety reasons. These restrictions may vary depending on the destination country, state, or local regulations. If any restrictions apply to your order, we will notify you and provide assistance in finding alternative solutions if possible.
5.2 Address Accuracy: It is your responsibility to provide accurate and complete shipping information. We are not liable for any delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.
6. Lost or Damaged Shipments
6.1 Lost Shipments: In the rare event that your package is lost in transit, please contact us as soon as possible. We will initiate an investigation with the shipping carrier and take appropriate actions to resolve the issue.
6.2 Damaged Shipments: If your order arrives damaged, please notify us within 2 days of receipt. To assist us in resolving the issue, please provide detailed information and photographs of the damaged package and products. We will work with you to find a satisfactory resolution.
7. Changes to the Shipping Policy
7.1 Policy Updates: We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically for any updates.
Please contact our customer support team if you have any questions or require further assistance regarding our Shipping Policy.